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STORE POLICIES
Shipping Policy
Last updated: May, 2025
Thank you for shopping at DG Jaws. Below is our shipping policy to help you understand how we process, ship, and deliver your order.
1. Order Processing
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All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
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If we are experiencing a high volume of orders, processing times may be delayed slightly. We appreciate your patience.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Note: Delivery estimates are not guaranteed and may be affected by external factors such as customs delays or courier service issues.
3. Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
4. Customs, Duties, and Taxes
DG Jaws is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Delays and Lost Packages
While we strive to ensure timely delivery, we are not liable for shipping delays caused by carriers or unforeseen circumstances. If your order is delayed or missing, please contact us at dgjaws@gmail.com and we’ll do our best to assist.
6. Contact Us
For questions about this Shipping Policy or your order, please contact us at:
Email: dgjaws@gmail.com
Return & Exchange Policy
Last updated: May, 2025
At DG Jaws, your satisfaction is important to us. If you're not completely happy with your purchase, we’re here to help.
1. Returns
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We accept returns within 14 days of delivery.
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To be eligible for a return, items must be:
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Unused
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In the same condition that you received them
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In the original packaging (if applicable)
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Proof of purchase or order number is required.
Non-returnable items include:
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Clearance or final sale items
2. How to Initiate a Return
To start a return, please contact us at dgjaws@gmail.com with your order number and reason for return.
If your return is accepted:
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We’ll send you instructions on how and where to send your package.
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Return shipping costs are the responsibility of the customer.
Items sent back without first requesting a return will not be accepted.
3. Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Shipping charges are non-refundable/refundable.
4. Exchanges
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We offer exchanges for defective, damaged, or incorrect items.
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If you need to exchange an item, please contact us at dgjaws@gmail.com with your order number and a photo (if applicable).
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Once approved, we’ll send a replacement item or provide further instructions.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3–5 days of receiving it. Provide photos and a description of the issue so we can resolve it quickly.
6. Contact Us
If you have any questions about our Return and Exchange Policy, please reach out to us at:
Email: dgjaws@gmail.com
Chargeback Policy
Last updated: May, 2025
At DG Jaws, we are committed to providing quality products and a positive customer experience. We encourage open communication and are happy to assist with any issues regarding your order. However, we take chargebacks seriously and have outlined our policy below.
1. What is a Chargeback?
A chargeback occurs when a customer disputes a charge with their credit card issuer, which can result in a forced refund from the merchant (us) without prior notice or resolution attempts.
2. Our Policy
By placing an order with DG Jaws, you agree to the following:
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You will first contact us to resolve any issues before initiating a chargeback.
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Chargebacks submitted without attempting to resolve the issue with us first will be considered fraudulent and may result in the suspension or banning of your account or future purchases.
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We reserve the right to challenge any chargeback that we believe is unjustified, including providing the issuing bank with documentation and communication records.
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Fraudulent chargebacks may be reported to local authorities and collection agencies.
3. How to Avoid a Chargeback
If you experience any of the following:
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A product has not arrived
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The product is damaged or incorrect
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You believe you were charged incorrectly
Please contact us immediately at dgjaws@gmail.com, and we will do our best to resolve the issue quickly.
4. Consequences of Chargebacks
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Repeated or fraudulent chargebacks may result in legal action and banning from future purchases.
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We may charge a chargeback recovery fee of $25 in certain cases where chargebacks are proven to be false or abusive.
5. Contact
If you have any questions about this policy, please contact us at:
Email: dgjaws@gmail.com
Import & Tariff Fee Policy
Last updated: May, 2025
At DG Jaws, we proudly serve customers around the world with high-quality CNC workholding solutions. To ensure transparency and help you plan your purchase, please read our policy on import duties, tariffs, and related fees.
1. International Orders – Duties, Taxes & Tariffs
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Not Included in Product Price: Import duties, VAT, tariffs, and any other applicable international charges are not included in the prices displayed on our website or in the shipping fees at checkout.
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Buyer Responsibility: As the importer of record, you are responsible for any applicable customs duties, taxes, and fees required by your country's import regulations.
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Country-Specific Rules: CNC workholding products—such as vises, clamps, fixtures, and modular setups—may be classified as industrial tools or machine accessories, and can be subject to varying duty rates depending on your country’s classification codes (e.g., HS Codes).
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Customs Clearance Delays: Customs clearance procedures may cause delays in delivery beyond our estimated shipping times. We recommend consulting with your local customs office for expected processing times.
2. Refused Shipments
If an international shipment is refused due to customs charges or import fees:
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The original shipping cost will not be refunded.
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Return shipping, customs return processing, and restocking fees will be deducted from any applicable refund.
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If the product is not returned to us, no refund will be issued.
3. Need Help?
If you are unsure about the import requirements for CNC workholding products in your country, we encourage you to:
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Contact your local customs authority.
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Request the HS (Harmonized System) code from us in advance.
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Reach out to our support team at dgjaws@gmail.com before placing an order.
Thank you for choosing DG Jaws for your machining needs!